Vendors information

The Verint platform ULTRA^TMoffers contact center recording and analytics. Their solutions drive company-wide collaboration and make quality an enterprise initiative. Critical business insights gained through customer interactions are then automatically delivered them to decision makers across the organization. 

By going beyond traditional performance management and workforce optimization tools, Verint enables businesses to understand not only what is happening in their operations, but to also identify the underlying causes. Actionable intelligence pinpoints the reasons behind such critical issues as agent underperformance, customer dissatisfaction and ineffective enterprises processes. Armed with this intelligence, ULTRA enables managers to improve workforce performance, enhance the effectiveness of up-sell and cross-sell initiatives and increase customer satisfaction and loyalty.

Verint's solutions generate actionable intelligence through the collection, retention and analysis of voice, fax, video, email, Internet and data transmissions from multiple communications networks.